Support and Help Center
1. Contact
For support, bug reports and privacy requests, use the email address below. Response times are not guaranteed yet; never send a password or verification code.
Privacy and security
For GDPR / KVKK and your data protection rights:
2. Frequently Asked Questions
Home and members
How do I add a roommate or family member to my home?
1. Open the Home tab in the bottom bar and tap the home card at the top.
2. If you own the home, tap Invite to your home.
3. Send the invitation link with Share, or pass on the 8-character code with Copy code.
4. On a phone with the app installed, the link opens the app and fills in the code. Someone joining with the code taps I have an invitation code on the welcome screen, enters it, checks the home's name and taps Join home.
(Note: invitation codes are valid for 24 hours. Free homes have up to 4 people; with Home List Plus, up to 10.)
How do I leave a home or close it?
These actions are on the home page that opens when you tap the home card in the Home tab:
• Leave: tap the red Leave home button.
• Transfer ownership: if you own a home with several members, use Transfer ownership to hand it to another member before you leave.
• Close the home: when nobody else is left, the button becomes Close home and you can delete the home completely.
Shopping and the live list
What does the “Start shopping” button do?
When you get to the store, tap Start shopping under the list. This:
• shows the others at home that you're in the store (so two people don't go at once);
• sorts the list by store aisle (if you want your home's own order, turn off Group by aisle in the “…” menu);
• lets you tap the circle on the right to mark an item bought, or mark an item you can't find as Not bought with a short note. Fix a wrong tap with Undo;
• keeps the count of bought items at the top and the Finish shopping button at the bottom. When you finish, bought items leave the list and the rest stay on it.
Can I cancel a shopping trip or hand it to someone else?
• Cancel: choose Cancel shopping trip from the “…” (More actions) menu on the shopping screen. Marked items stay on the list; nothing is lost. The home's owner can also cancel a trip someone else started.
• Take over: if the shopper's battery dies, another member can tap Take over shopping to continue and finish the trip; existing marks are kept.
Where can I see past shopping trips?
The History tab in the bottom bar lists finished trips by month with a date badge; each one shows who shopped, what was bought and not bought, and any notes. Use Show older trips for earlier ones.
Offline use and notifications
What happens when there's no internet in the store?
Without a connection, list changes wait on this phone. While the app is open, it tries to sync when the connection returns; until then other members don't see the changes. If there's a conflict or a lasting error, you can review the pending changes in the app.
What do notifications show?
To protect your privacy, lock-screen notifications never include item names, brands or notes. They carry general messages (“A new item was added to your list.”, “Shopping finished. Purchased: 4. Still needed: 1.”); when someone starts shopping, the notification shows that member's name as it appears in your home (“Jake is shopping. Anything else to add?”). Several items added in a row by the same person arrive as one notification. Notifications come in the app language selected on your phone.
Adding items, language and appearance
Where do the suggestions come from when I add an item?
After a few letters, the app first suggests what your home has bought before, then common grocery items in the selected language (“che” → Cheese). Small typos are recognized too. On an empty form, Frequently bought items appear with their last quantity. The item's aisle is guessed automatically; choose it yourself with Change aisle.
How do I change the app's language or theme?
Go to Home → My account. Tap App language and choose Türkçe, English, Deutsch, Español, Français, Italiano, Português, Русский, 日本語, 한국어 or हिन्दी, or the phone language. Light/dark appearance is on the same page. Item names and notes are never translated; they stay as you wrote them.
Home List Plus
How do I cancel or manage Plus?
Plus is billed by the App Store or Google Play. Open Home → Home List Plus → Manage subscription, or your App Store / Google Play subscriptions. Deleting the app or your account does not cancel a subscription. Refunds are handled by Apple or Google.
I changed phones, or Plus ended. What happens?
On a new phone, sign in with the same account and tap Restore purchases on the Plus page. When Plus ends, nothing is deleted: lists, history, prices and photos stay, and only the free plan's limits apply to new additions.